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Managed Services

Simplify your IT management with services managed by experts

Businesses face numerous IT challenges: ensuring system availability, strengthening cyber security, supporting new digital practices and keeping operating costs under control.

To address these challenges, AVA6 Geneva offers managed services that ensure the monitoring, security and optimisation of your IT infrastructure. Our proactive approach simplifies the management of your IT environment and helps prevent incidents.

Our teams take charge of all or part of your systems to guarantee a reliable service and allow your staff to focus on their core business.

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A proactive approach to boost your performance

Waiting for an incident to occur is no longer an option.

Thanks to our managed services, monitoring tools and centres of expertise, we continuously monitor your IT environment to detect anomalies, anticipate risks and ensure business continuity.
Our mission is simple: to ensure your IT system runs smoothly whilst allowing you to focus on your core business.

Our managed services

AVA6 Geneva

  • Help & Support (CDS)

    AVA6 Geneva offers assistance and support services designed to meet your needs in terms of managing and resolving IT incidents. Our Service Centre (CDS) ensures an optimal user experience through proactive monitoring and continuous management of IT services.

  • Maintenance of Operational Readiness (MC)

    We provide monitoring and maintenance for your critical systems and infrastructure. Our real-time monitoring and remote IT maintenance solutions protect your infrastructure.

  • Managed EPDR

    Our EPDR (Endpoint Detection and Response) services, delivered via RedSOC, ensure the security of your IT infrastructure across all your endpoints. Our managed cybersecurity solutions enable us to detect threats in real time and respond with optimal protection against the risks of cyberattacks.

The benefits of Managed Services

Local support and bespoke expertise

AVA6 Geneva supports businesses in French-speaking Switzerland with the management and development of their information systems. Through a personalised approach and managed services tailored to your needs, we help you optimise your IT resources, secure your environments and provide long-term support for your digital transformation.

Cost control and the performance of your information system

Our managed services help to improve the availability, security and performance of your IT infrastructure whilst keeping your operating costs under control. By outsourcing all or part of your IT management to a trusted partner, you benefit from a high standard of service, greater budget visibility and an environment that meets the requirements of your business.

Technological expertise and innovation

The teams at AVA6 Geneva offer you recognised expertise in infrastructure, cloud computing, cyber security and managed services. We design and operate modern solutions – whether hosted, hybrid or cloud-based – to support businesses in French-speaking Switzerland with their projects to develop, modernise and optimise their information systems.

Related areas of expertise

FAQ

Frequently Asked Questions about Managed Services

What is a managed service?
  • A managed service involves entrusting the management, monitoring and maintenance of all or part of an organisation’s IT infrastructure to a specialist service provider. This proactive approach makes it possible to anticipate incidents, enhance security and optimise system performance.
What is the difference between managed services and IT outsourcing?
  • IT outsourcing involves outsourcing all or part of the management of your IT system, whilst managed services focus on continuous and proactive monitoring, with regular checks on performance and security. Both approaches can complement each other to prevent incidents, optimise your IT infrastructure and keep costs under control.
What is a service centre (CDS)?
  • A service centre (CDS) is a centralised point of contact that provides IT support to users, manages requests and tracks incidents. It helps to organise support activities, facilitate problem-solving and improve system availability.
What is a managed EPDR?
  • Managed EPDR (Endpoint Protection, Detection and Response) is a cybersecurity solution that protects workstations and servers against cyber threats. Combined with expert monitoring, it enables the detection of suspicious behaviour, the blocking of attacks and a rapid response to incidents.
Can we subscribe to just one managed service?
  • Yes, managed services can be purchased individually, depending on your business’s needs. For example, you can choose to have only your IT infrastructure monitored, your workstations protected, or your security managed. AVA6 Geneva offers flexible solutions that can be tailored to your IT environment, your priorities and your budget, with the option to scale the services as your needs change over time.

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