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CRM Services

Pour que chacun de vos clients se transforme en ambassadeur, transformez son expérience de manière positive en lui offrant un suivi de la plus haute qualité.
Pour que chacun de vos clients se transforme en ambassadeur, transformez son expérience de manière positive en lui offrant un suivi de la plus haute qualité.
YOUR BENEFITS

Make time for relationships

Customer Relationship Management (CRM) is essential for improving the customer experience and achieving your business goals. A CRM platform centralizes data and communications across various channels, while optimizing sales processes and customer follow-up.

AVA6 Geneva helps you select and implement a CRM solution tailored to your strategy. Its features streamline the work of your sales teams, automate tasks, and support the growth of your business.

The main benefits of a CRM solution:

  • Automatic routing of customer requests.
  • Centralized history of interactions.
  • Tracking of sales performance and revenue.
  • Measuring customer satisfaction.
  • Automation of repetitive tasks.
  • Online ticketing and customer support.
  • 360° view of the customer relationship.
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OUR ADDED VALUE

Put a smile on your customers’ faces

AVA6 Geneva helps you optimize your customer relationship management to turn every interaction with your prospects and customers into a positive experience. As an Elite Partner of SugarAI, we help you analyze, automate, and optimize your processes as well as your communication and customer support channels.

Our goal: to improve customer satisfaction through efficient request management and CRM solutions tailored to your needs.

  • Implementation of use cases
  • Definition of performance metrics
  • Management of email support and the customer portal
  • Integration of a call center
  • Training on the use of CRM tools
  • Creation of reports and dashboards

Our Premium Customer Service Solutions

  • Sugar Cloud – Serve

    Sugar Serve is the cloud edition of Sugar. Using cutting-edge technology, it provides omnichannel customer service while boosting agent productivity.

  • Sugar Enterprise

    A powerful, customizable CRM that you control from start to finish. Host your data wherever you choose and build a customer platform that’s perfectly aligned with your business, regulatory, and technical requirements.

    Learn more

  • CRM Suite

    HubSpot offers the CRM Suite. This tool was developed to give you a 360° view of your business and its customer journey.

    Learn more

  • Suite CRM

    Suite CRM is a powerful open-source tool that streamlines the flow of information while providing your service team with the tools they need to work more professionally.

    Learn more

Choose a high-quality customer service

Make it easier to access customer support

  • Make it easier for customers to access support through customer portals and knowledge bases that include technical data sheets, articles, videos, and user manuals. This allows your customers to find the information they need on their own or contact your support team via email, phone, or chat for efficient follow-up on their requests.

Measuring Customer Satisfaction
  • One of the key factors in a company’s growth is the customer satisfaction index. Indeed, recommendations, positive word of mouth, and—by extension—your reputation all depend on it. Furthermore, customer satisfaction fosters greater loyalty and encourages repeat purchases or cross-selling.
Set and Manage Your Support Team's Goals
  • Effective customer service also requires clearly defined goals and processes. However, it isn’t always easy to track these and determine your support team’s actual performance. That’s why our CRM systems offer performance reports and dashboards that give you complete visibility into the service you provide to your customers.
Respond quickly and effectively
  • Have you ever contacted customer support and waited for a response that never came? Nothing is more frustrating for the customer or more damaging to the company’s reputation. These are the situations where our service CRM tools become invaluable allies. For example, thanks to automatic routing, each request is automatically assigned to an available employee.

Our Key Technology Partners

FAQ

Frequently Asked Questions About CRM Service

When does a CRM service become important?
  • A CRM service becomes essential as soon as managing customer requests, tracking support, and ensuring customer satisfaction become key priorities for your business. It helps you streamline your processes, improve the customer experience, and build your brand image.
What kind of service CRM do I need?
  • The choice of a CRM service depends on your business, your products, and your needs. The features you’re looking for, the data you need to manage, and the support channels you want to centralize are all factors to consider when identifying the CRM solution best suited to your organization.
How much does a service CRM cost?
  • The pricing for a CRM service depends on the solution you choose, the number of user accounts required, and the features you want. AVA6 Geneva will help you choose a solution tailored to your needs and budget. Contact us for a personalized quote.
What kind of ROI can I expect?
  • The ROI of a customer service CRM is measured, in particular, by improvements in customer satisfaction, customer loyalty, an increase in recurring purchases, and a stronger brand image. By optimizing support management and interactions with your customers, you build a lasting and profitable relationship.

Contact us for your CRM services projects!

To learn more about our CRM solutions or request a demo, please feel free to fill out the contact form. Our teams are ready to answer all your questions and support you with your IT and CRM projects.

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