SugarAI
A highly professional solution for SaaS or ‘on-premises’ deployment, hosted on servers based in Switzerland.
Safety
CRM without compromising on security
Control
Stay in control of your accommodation
Customisation
Tailor the CRM to your needs
Sugar is a comprehensive CRM solution that can be used as a SaaS service or installed on a server of your choice. Indeed, many companies are still subject to restrictions regarding the hosting of their sensitive data, which must remain in Switzerland. In many cases, this acts as a barrier to acquiring a high-quality CRM tool with the technical and practical features essential for the successful growth of an SME.
With Sugar, AVA6 Geneva has found the solution and offers you a tool that combines flexibility and performance.
In fact, this CRM offers tools designed to:
Improved performance and productivity
Improve your conversion rates
Facilitates communication, improves satisfaction
AVA6 Geneva is an official partner of SugarAI solutions
We are an Advanced Partner of SugarAI and have a team of certified professionals specialising not only in consultancy and the implementation of tools, but also in bespoke solutions requiring development.
Indeed, an on-premises solution such as Sugar Enterprise requires specialists to install and maintain it.
To know
Identify your customers’ buying journey
Thanks to the ‘customer journey mapping’ plug-in, you’ll have a clear understanding of your customers’ purchasing journey. You’ll be able to easily set up effective communication processes, both with your customers and with your teams.
Communicate
360° communication
Sugar simplifies customer communication through an omni-channel approach. Never let an opportunity slip through your fingers again – and ensure you’re always available.
Understanding
Identify each issue
Make your support team’s job easier by giving them a smart, fast and comprehensive overview of the various customer cases. The case management console prioritises the display intelligently using SLA logic and based on the severity of the issue.
Customise
Tailor the CRM to the needs of your business
Sugar offers a great deal of flexibility in terms of its customisation options. The tool adapts easily to your business needs, both in terms of its structure and the organisation and presentation of its data. It also features numerous modules and connectors that enable integration with other software and ERP systems, as well as tools for creating workflows, APIs and ‘custom code’.
Mobility
A CRM wherever you are
Sugar is also available on your smartphone and tablet. This mobility means your teams can access the tool at any time.
Sugar can also be used offline, which is very handy when you’re on the move.
Sugar is also:
Reports and dashboards
Track your teams’ performance using detailed reports that can be displayed as dashboards, which you can share within your organisation.
Automating your processes
With the SugarBPM feature, you can automate your service processes. You no longer need to worry about your day-to-day administrative tasks; you can focus on what really matters: your customers.
Creation and management of product catalogues
With Sugar, you can easily create fixed-price catalogues for your products and link them to opportunities and sales.
Integration and connectivity
Sugar offers extensive integration capabilities with a wide range of other software. You can easily integrate a marketing automation platform (Sugar Market), an ERP system, a telephony tool and more…
Our services with Sugar
Analyses and requirements
Configuration and Training
Monitoring and optimisation
Want to find out more about Sugar?
