CRM Suite is HubSpot’s most comprehensive solution. Thanks to the various tools included in this hub, you can track and engage with your customers throughout their buying journey and provide them with an experience that evolves in line with their changing needs. Indeed, CRM Suite enables you to attract potential customers, convert them into actual customers, and then organise follow-ups and after-sales service to ensure their complete satisfaction.
HubSpot - CRM Suite
The ‘all-in-one’ CRM platform, which supports you every step of the way as your business grows. From marketing to sales and customer service, you’ll have access to tools tailored to your needs and budget.
The ‘all-in-one’ CRM platform, which supports you every step of the way as your business grows. From marketing to sales and customer service, you’ll have access to tools tailored to your needs and budget.
A cloud platform that grows with your business
All-In-One approach
Free version, Starter, Pro, Enterprise
AVA6 Geneva is an official HubSpot Gold Partner
As a specialist in CRM solutions and a HubSpot integrator, AVA6 Geneva became a HubSpot Gold Partner in 2021. Since then, our team has developed in-depth expertise in HubSpot’s tools and the inbound methodology to help you optimise your sales and marketing strategy
Attract – Convert – Satisfy
Inbound method
Boost your sales whilst building customer loyalty
CRM Suite is the solution that brings together HubSpot’s Marketing, Sales, Service and Operations Hubs, as well as its CMS. It is designed to deliver a holistic approach to the customer experience.
In the attraction phase, you raise your profile, build brand awareness and generate leads. Then, in the engagement phase, you convert your leads into customers. Finally, in the satisfaction phase, you build loyalty amongst these same customers and turn them into brand ambassadors.
Optimising your online visibility
Carry out lead generation and lead nurturing
One of the key functions of digital marketing is to position your business and your brand in the minds of potential customers. To do this, it is essential to be visible and well-known.
This is exactly what the CRM Suite’s marketing tools enable you to achieve. You’ll be able to manage your email campaigns, optimise your search engine performance, manage your social media and launch effective advertising campaigns.
Increasing sales
Boost your lead-to-customer conversion rates
Once you have acquired new leads using the CRM Suite’s marketing tools. The second phase of your growth strategy involves converting these leads into customers. To help you do this, CRM Suite provides you with powerful sales tools to communicate across multiple channels, manage your sales cycles, automate your processes, and create effective, personalised sales materials…
Building customer satisfaction
Set up a proper customer follow-up system
Creating new business opportunities is important, but being able to keep customers satisfied by offering them high-quality after-sales service is just as important.
With the CRM Suite’s dedicated customer service tools, it becomes easy to carry out customer satisfaction surveys, provide technical support, and offer a comprehensive knowledge base that will assist customers and provide them with solutions without them even needing to contact your team. This saves time for both you and your customers.
Mobility
A CRM wherever you are
The CRM Suite is also available on your smartphone and tablet. This mobility means your teams can access their tool at any time and never lose touch with your customers.
The features of the CRM Suite
Marketing Tools
| All the free tools | |
| Forms | Removal of HubSpot branding Additional features |
| Email marketing | Email sending limit of 10 times the number of authorised contacts per calendar month Removal of HubSpot branding Additional features |
| Ad management | All ad types available 5 audiences |
| Landing pages | HubSpot branding removed Additional features |
| Shared inbox | Up to 100 inboxes |
| List segmentation | 1,000 smart lists 1,000 static lists |
| Team email | |
| Live chat | Remove HubSpot branding |
| Basic bots | Additional features |
| Mobile optimisation | |
| Reports dashboard | 25 dashboards, 20 reports per dashboard |
| Facebook Messenger integration | Additional features |
| Custom properties | 1,000 custom properties |
| HubSpot mobile app | |
| Follow-up emails for form submissions | Up to 3 automated emails per form |
| Marketing event subject line | |
| Email response tracking | |
| Email activity reports | Additional features |
| Ad retargeting | All types of adverts available 5 audiences |
| Email reputation information | |
| Multiple currencies | Up to 30 currencies |
| Personalised technical support | Support via email, in-app chat and telephone |
| Blog | |
| Recommendations and SEO optimisation | |
| Content strategy | |
| Google Search Console integration | |
| Call-to-action | |
| Multilingual content | |
| ABM tools and automation | |
| Email comparison report | |
| Products | |
| Ad optimisation events | Up to 5 events synchronised with advertising accounts |
| Standard SSL certificate | |
| Subdomain availability | Number of subdomains on 1 root domain |
| Omni-channel marketing automation | Up to 300 workflows |
| Contact creation assignment | Track up to 10,000 recorded contact interactions |
| A/B testing | |
| Video hosting and management | Up to 250 videos |
| Teams | Up to 10 teams |
| Custom reports | Up to 100 customised reports |
| Standard contact score | 5 contact score properties; cannot be combined with multiple objects or software programmes |
| Transaction and company scores | A total of 5 transaction and company scoring properties (shared between transactions and companies), which cannot be combined with multiple objects or software packages |
| Campaign report | 1,000 campaigns per portal |
| Filtered analytics view | Up to 25 filtered analytics views |
| Calculated properties | 5 calculated properties |
| Website traffic analytics | |
| Customisation of dashboards | Limited features |
| Overview of target accounts | |
| Identification of logged-in visitors | |
| Social media | Up to 50 connected accounts. 10,000 messages per month. Schedule posts up to 3 years in advance |
| Salesforce integration | 1,000 mappings 10,000 Salesforce owners 1 account |
| Dynamic customisation | |
| Collaboration tools | |
| Campaign management | |
| Duplicate management |
Sales tools
| All the free tools | |
| Live chat | Remove HubSpot branding |
| Basic bots | Additional features |
| Team email | |
| Quotes | Up to 100 quotes per transaction |
| Calls | 16 hours |
| Email scheduling | |
| Email tracking and notifications | Unlimited email opens and click notifications |
| Shared inbox | Up to 100 inboxes |
| Email templates | 5,000 templates |
| Pre-designed text blocks | Up to 5,000 predefined text blocks |
| Documents | Up to 5,000 documents per account Remove HubSpot branding |
| Appointment scheduling | 1,000 personal and team meeting links Remove HubSpot branding |
| Reports dashboard | 25 dashboards, 20 reports per dashboard |
| Deal pipeline | Up to 15 pipelines per account |
| Facebook Messenger integration | Additional features |
| Custom properties | 1,000 custom fields |
| HubSpot mobile app | |
| Marketing event subject | |
| Email response tracking | |
| Email activity reports | Additional features |
| Individual email | |
| Objectives | Limited features |
| Multiple currencies | Up to 30 currencies |
| Slack integration | |
| Software Development Kit for calls | |
| Personalised technical support | Support via email, in-app chat and telephone |
| Conversation routing | |
| Simple automation | |
| Stripe integration | Requires a Stripe account |
| Automation of stage, task and lead rotation | Up to 300 workflows |
| Task queue | |
| Task calendar synchronisation | |
| Sales representative productivity metrics | |
| Workflow extensions | |
| Sequences | 5,000 sequences 500 emails sent per user per day |
| Electronic signature | 10 signatures per user per month |
| Smart sending times | |
| Required fields | |
| Custom reports | Up to 100 customised reports |
| 1:1 video messaging | |
| Standard contact score | 5 contact score properties; cannot be combined with multiple objects or software programmes |
| Teams | Up to 10 teams |
| Products | |
| Calculated properties | 5 calculated properties |
| Customisation of information sheets | Limited features |
| Overview of target accounts | |
| Transaction and company scores | A total of 5 transaction and company scoring properties (shared between transactions and companies), which cannot be combined with multiple objects or software programmes |
| Forecasting | Default and customised forecasts and reports |
| Account overview | |
| Sales analytics | |
| Identification of logged-in visitors | |
| ABM and automation tools | |
| Salesforce integration | 1,000 mappings 10,000 Salesforce owners 1 account |
| Duplicate management |
Tools and services
| All the free tools | |
| Ticket creation | |
| Scheduling email sends | |
| Live chat | Remove HubSpot branding |
| Shared inbox | Up to 100 inboxes |
| Calls | 16 hours |
| Basic bots | Additional features |
| Team email | |
| Pre-defined text blocks | Up to 5,000 pre-defined text blocks |
| Email templates | 5,000 templates |
| Appointment scheduling | 1,000 personal and team meeting links Remove HubSpot branding |
| Reports on closed tickets | Standard customer service dashboard 1 custom dashboard |
| Productivity reports per member | Standard customer service dashboard 1 custom dashboard |
| Resolution time reports | Standard customer service dashboard 1 customised dashboard |
| Reports dashboard | 25 dashboards, 20 reports per dashboard |
| Email tracking and notifications | Unlimited email opens and click notifications |
| Documents | Up to 5,000 documents per account Remove HubSpot branding |
| Facebook Messenger integration | Additional features |
| Custom properties | 1,000 custom properties |
| HubSpot mobile app | |
| Ticket pipelines | Up to 15 ticket pipelines per account |
| Marketing event subject | |
| Email response tracking | |
| Email activity reports | Additional features |
| Individual emails | |
| Software development kit for calls | |
| Conversation routing | |
| Multiple currencies | Up to 30 currencies |
| Slack integration | |
| Simple ticket automation | |
| Task queue | |
| Personalised technical support | Support via email, in-app chat and telephone |
| Sequences | 5,000 workflows 500 emails sent per user per day |
| Knowledge base | |
| 1:1 video messaging | |
| NPS surveys | |
| Customer experience surveys | |
| Customer satisfaction surveys | |
| Insights dashboard | |
| Agent presence in the inbox | |
| Products | |
| Custom reports | Up to 100 customised reports |
| Ticket transfer | Up to 300 workflows |
| Teams | Up to 10 teams |
| Standard contact score | 5 contact score properties; cannot be combined with multiple objects or software programmes |
| Helpdesk automation | Up to 300 workflows |
| Objectives | Limited features |
| Calculated properties | 5 calculated properties |
| Customisation of information sheets | Limited features |
| Video hosting and management | Up to 250 videos |
| Forecasting | Default and customised forecasts and reports |
| Identification of logged-in visitors | |
| Multilingual knowledge base | |
| Salesforce integration | 1,000 mappings 10,000 Salesforce owners 1 account |
| Single sign-on for the knowledge base | |
| Custom surveys | |
| Duplicate management |
Operations tools
| Data synchronisation | |
| Synchronisation of historical data | |
| Default field mappings | |
| App Marketplace integrations | |
| Contact management | |
| Businesses | |
| Transactions | |
| Ticket creation | |
| Tasks and activities | |
| Company Information | |
| Custom properties | 1,000 custom properties |
| Marketing event subject | |
| Tracking email responses | |
| Email activity reports | Additional features |
| Custom field mappings | |
| Reports dashboard | 325 dashboards, 20 reports per dashboard |
| List segmentation | 1,100 smart lists 1,000 static lists |
| Multiple currencies | Up to 30 currencies |
| Personalised technical support | Support via email, in-app chat and telephone |
| Programmable automation | Up to 400 workflows |
| Webhooks | |
| Data quality automation | |
| Duplicate management | |
| Teams | Up to 10 teams |
| Required fields | |
| Customisation of information sheets | Up to 20 custom views per object type |
| Custom reports | Up to 3,100 custom reports |
| Calculated properties | 5 calculated properties |
| Standard contact score | 5 contact score properties; cannot be combined with multiple objects or software programmes |
| Transaction and company scores | A total of 5 transaction and company score properties (shared between transactions and companies), which cannot be combined with multiple objects or software packages |
Services to support your growth
360° Onboarding
360° Strategy
360° Growth
A tool that scales with your growth
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To test
You have access to basic yet powerful tools to effectively manage your customer journey. You only pay for our consultancy and implementation services.
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To begin with
Start managing your growth professionally at a lower cost. You’ll also receive support and advice from the professionals at dotBase.
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The ultimate tool
You’ll have access to a wide range of powerful tools to help you develop your marketing, sales and customer service. What’s more, we’ll actively support you in creating and implementing your growth strategy.
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The ultimate tool
For fast-growing businesses looking for the right tool to support them and enable them to live up to their ambitions. Drawing on our services and extensive expertise, we will support you in your development projects.
If you’re interested in CRM Suite, please get in touch!
